Terms & Conditions
Terms and Conditions
These are the Terms and Conditions (“T & Cs”) on which we supply Services to you. These T & Cs set out the legal terms that apply to your use of our website, https://www.leclubelle.com any of its sub-domains and any other websites operated by us or on our behalf and any mobile device application or desktop application developed by us or on our behalf (together, the “Websites” and “Website” being a reference to any one of them) and the other Services.
LE CLUB ELLE Style, LE CLUB ELLE shopping affiliate network, domain names and any other linked and related pages, features, content, products, application services (including without limitation any mobile applications services) and other services offered, owned or operated by LE CLUB ELLE owns in connection therewith (collectively, the “Services”).
The term “Services” shall also include, without limitation, use of the LE CLUB ELLE network Websites and any Services LE CLUB ELLE performs for you and the content, software, tools, and features offered by LE CLUB ELLE on the LE CLUB ELLE network. LE CLUB ELLE may change, suspend or discontinue the Services at any time, including the availability of any feature, database, or Content (as defined below).
Please read these T & Cs carefully before using the Services. These terms tell you who we are, how we will provide Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think there is a mistake in these terms, please contact us to discuss.
Please note that by using the Services, you agree to be bound by these T & Cs. If you do not accept these T & Cs, you will not be able to use the Services and you should leave the Website immediately. If you continue to use the Website or use our Services, we will take this as your acceptance of these T & Cs.
Understanding these T & Cs
When certain words and phrases are used in these T & Cs, they have specific meanings (these are known as ‘defined terms’). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of the T & Cs where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks).
When we refer to “we”, “us”, “our” or “the company”, we mean LE CLUB ELLE company. Where we refer to “you” or “your” we mean you, the person using the Services.
We have used headings to help you understand these T & Cs and to easily locate information. These T & Cs are only available in the English language. We will not file copies of the contracts between us and you relating to our supply of the Services, or between you and the Affiliates relating to the sale of the products. We may amend these T & Cs from time to time by posting a notice on the Website. Please check the Website each time you use the Services to order products, in order to ensure you understand the legal terms, which apply at that time.
Information about us and how to contact us
We are LE CLUB ELLE, a company registered in the UK. Our company registration number is 1674484992 and our registered office is at 6 Murray Street, M4 6HS Manchester, UK. You can contact us by writing to us at firstname.lastname@example.org.
If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. When we use the words “writing” or “written” in these T & Cs, this includes emails.
The Services we offer allow you to search through the Website and purchase products from a large number of curated Sellers/Brands worldwide.
Please note that the delivery logistics service is provided by us to you. A charge for these services will be shown at checkout and prior to your purchase of the products.
In order to use the Services, you must be over 18 years of age.
Our liability to you in relation to the Services
If, in providing the Services to you, we fail to comply with these T & Cs, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these T & Cs or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you started using the Services. We do not in any way exclude or limit our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any other liability which cannot be limited by law.
We attempt to be as accurate as possible in the description of the products displayed on the Website. However, as the descriptions are based on information provided to us by our Sellers/Brands, we cannot guarantee that all details are always accurate, complete or error free. Please contact us if you would like more information about a product. The images of the products on the Website are for illustrative purposes only, and, although we attempt to display colours accurately, we cannot guarantee that your computer’s display of the images will accurately reflect the true colour of the products.
We do not offer flawed items or products of lower quality than the corresponding market standards for sale on the Website. If an item you have ordered is not as described, is flawed or of a lower quality, you can return it to us. Please see details below on how to arrange a return.
Handmade products by nature may be subject to minor inevitable variations, in terms of size and colour, compared with the original model. Any imperfections are due to the handmade nature of the production and to the vintage fabrication techniques, and therefore, add value and guarantee to the uniqueness of the piece. Those handmade products that are made upon order specifically for the customer that purchases them are final, and returns will not be accepted. Please ensure all measurements, colours, and design are correct before submitting your order.
As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards Office. Nothing in these T & Cs will affect these legal rights.
The products sold are supplied for your domestic and private use only. You agree that you will not use the products for any commercial, business or re-sale purposes. You further agree that you will not export, re-export, or otherwise transfer the products to countries or territories that are the target of comprehensive embargoes or sanctions or to parties identified on the U.S. Treasury Department’s List of Specially Designated Nationals and Blocked Persons List or the E.U.’s Consolidated Financial Sanctions List. We don’t have any liability to you for any loss of profit, loss of business, interruption of business, or loss of business opportunity.
User Account Registration
To use and access our ‘service’ you must register a user account which requires the following:
- Submit your name, address, date of birth, phone number, and email address.
- Secure your ‘account’ with a password.
- Your password is unique and personal to you. You must not disclose your password to any person without our written consent.
You agree, accept, and acknowledge that:
All your information held by us is true, accurate, and up to date. You are and will remain responsible for maintaining the security of your account and the confidentiality of your password. You are solely liable for any usage of our ‘service’ via your ‘account.’ We are not liable for any improper use of your password or account. We are entitled to assume that any use of your account is made by you. If you suspect that your account has been compromised, you must inform us immediately.
Orders, prices and payment
By completing the check-out process and placing an order by clicking the “Buy it Now” button on the checkout page, you are offering to purchase the products directly from us. Your order of the products is subject to these T & Cs, which are incorporated into the contract between you and us.
All orders are subject to availability and confirmation of the order price, which is determined by our company. After entering into the “contract” for the products with our company we will be under a legal duty to supply you with goods that are in conformity with the contract. The legal title to the product purchased will be passed to you as soon as your payment is accepted. Risk in the product will remain with the company until it is delivered to you at the address specified when you placed your order.
You also have the option to pre-order our products. The option for pre-ordering will be available for specific items by using our “pre-order” button that will be shown on the product page. The pre-orders will be paid at the checkout stage as a normal purchase. The delivery of the pre-order items may vary. This will depend on the manufacturer’s availability and date of delivery to us. You will get notified of the delivery date once we receive your order.
In case the item is not available upon request to the manufacturer you will be notified by us and fully refunded for the pre-ordered item within 14 working days.
To order products, you must be over 18 years of age and possess a valid credit or debit card. By placing an order, you are confirming that all details you provide are true and accurate, that you are over 18 years of age, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds in the account to cover the cost of your order.
The Website allows you to check your order and correct any errors before completing a purchase. Please take the time to read and check your order at each stage of the order process as you are responsible for ensuring that the information you provide is accurate (for example, the correct products, quantities, size, colour, etc.).
Formation of the contract between you and us
When you place an order, you will receive an email confirming the receipt of your order. The confirmation email will include a description of the products purchased in the order and certain other information about your rights to cancel the contract between you and our company (please see below for further information on your rights to cancel the contract). Only those products listed in the dispatch confirmation email are included in the contract between you and our company.
Pricing and availability
Whilst we try and ensure that all details, descriptions and prices that appear on the Website are accurate, there may be cases where errors occur. If we discover an error in the price of any products that you have ordered, we will inform you of this as soon as possible.
Depending on where you are based there may be some additional customs duties and taxes, which are the sole responsibility of the customer. These cannot be calculated precisely at checkout, and you will be notified of these charges by the courier in charge of your order.
The delivery costs (which will include VAT) will be charged as a flat fee. The delivery costs applicable to your order will be clearly displayed at checkout before you place your order (and are included in the total amount shown on the order summary page), and these may or may not include any possible customs duties and taxes.
Depending on your delivery address, different taxation rules and additional charges may apply. If you are shipping items outside the UK, you may need to pay import duties upon receipt of the products. If they are not included, we will not have any control over these charges and we cannot advise on their amount. You will be responsible for payment of any such import duties and taxes that are not included. Please contact your local customs office for further information and a “landed cost estimate” before placing your order. Refusal of payment of imported duties and taxes will result in the destruction of the item at the border, and you will not be eligible for a refund for the items.
Please note that if you return an item, the taxes and import duties will not be refunded to you by the company as they won’t have been collected by us. You will be responsible for reclaiming duties directly from your local customs office.
When you submit your order, we will carry out a standard pre-authorisation check on your payment card, and products will not be dispatched until the details you have provided are verified.
Once your payment details have been verified (and your order is accepted and approved for delivery), you will receive an email to inform you of this.
In the unlikely event that we encounter a problem when processing your order, we will contact you and may possibly request further information to try and resolve the issue.
We reserve the right not to accept your order if, for example, the product ordered is out of stock, has been withdrawn or is otherwise not available, or authorisation for your payment is not obtained or if you do not meet the eligibility criteria (e.g. you are under 18).
The estimated delivery date of the products depends on your location of preference and on the delivery availability that will be displayed on the check-out page. Please note that orders are only processed from Monday to Friday.
Any orders made during a public holiday will be processed from the following working day.
Shipping time refers to business days only and it starts from the pick-up notification emails.
We do not ship at weekends or during bank holidays, and we do not offer Saturday delivery yet.
Delivery times may vary depending on the availability of the products and your delivery address. Delivery times are estimates only and cannot be guaranteed. The product(s) will be delivered to you directly so your order may arrive in multiple deliveries and at different times.
The delivery of the pre-order items may vary. This will depend on the manufacturer’s availability and date of delivery to us. You will get notified of the delivery date once we receive your order. In case the item is not available upon request to the manufacturer, you will be notified by us and fully refunded for the pre-ordered item within 14 working days.
If no one is available at your address to sign for your order, the delivery company will leave you a note and you will need to contact them to rearrange delivery.
In periods we offer FREE DELIVERY the delivery is standard delivery. Standard Delivery time might be between 2-5 days depending on the delivery location and delivery provider.
If you purchase products for delivery to an international destination, your order may be subject to import duties and taxes which are applied when the package reaches that destination. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you breach any such laws.
Reflection period and right of withdrawal
As the contract was concluded via the Website and therefore away from the company’s business premises, you will have a reflection period of 14 (fourteen) calendar days, within which you may dissolve the contract without stating any reason.
The reflection period will commence the day after you, or a third party who has been designated by you in advance and who is not the carrier, has received the product, or, if you have ordered several products in one order, the day on which you, or a third party designated by you, has received the last product. The company has the right to refuse an order of several products with different delivery periods.
If the right of withdrawal is exercised and the contract is therefore dissolved, the products to which the dissolution pertains will have to be returned to the company, in perfect unused condition, after which the company will have to refund the purchase price paid for the products.
Obligations of the buyer during the reflection period and exercise of the right of withdrawal
During the reflection period, you should handle the product and its packaging with due care. The product may only be unpacked to the extent required in order to determine the nature, features and functioning of the product. You may only use and inspect the product as you would be allowed to do at a physical point of sales.
You will be liable for any decrease in the value of the product as a result of handling the product in a way that extends beyond the handling permitted in the paragraph above.
If you exercise your right of withdrawal, you must return the products to be returned to the company within the reflection period, along with a written, unambiguous statement where you exercise your right of withdrawal and should be sent to the company’s email address, email@example.com, which will be also available on our product page in the ‘Shipping & Returns’ section of the page.
Obligations of the company in case of a withdrawal
The company will reimburse all payments made by you, excluding any delivery costs charged by the company for the product’s initial delivery and return and will do so within 14 days following the day on which we will receive the products and after we confirm that the products are in perfect unused condition.
The company will not be obliged to reimburse any additional costs incurred for delivery.
The company is entitled to refuse any products returned or only refund part of the payments received from you if the products are not in their original packaging, have been processed or used (other than necessary in order to determine the nature, features and functioning of the goods) and/or are damaged. The company will then notify you immediately after receipt of the products.
You are entitled to exchange the product received if:
- The wrong product has been delivered to you; and/or
- The product shows a defect upon delivery; and/or
- The size of the product received is too small or too large; and/or
- You want the product in a different colour.
If you want to exchange the products for one of the above-mentioned reasons you must have the product be returned to the company, according to the company’s instructions stated therein, within 14 (fourteen) days after the day on which you, or a third party not being the carrier and designated by you in advance, has received the product.
You should state the reason for the return. If a product shows a visible defect upon delivery, the complaint and the defects should be specified to the company in written form, accompanied with a photo.
In all cases, returns must be sufficiently stamped and sent by you to the company (or an authorized representative of the company), unless the parties have agreed on otherwise in writing.
You will return the product along with all accessories delivered, in its original state and packaging and in accordance with the instructions given by the company. This means that any returned products must be newly manufactured, undamaged, unworn and unwashed. The products should still bear all original labels and hangtags as attached there by the company. You will reimburse the costs of any missing products and damaged packaging to the company.
If you return products to the company without the latter’s prior approval, the company will never be obliged to credit these products to you. Any products returned without the company’s prior approval will be at the company’s disposal.
The risk and burden of proof with respect to a correct and timely exercise of the right of withdrawal and a timely return of the products, irrespective of the reason for such exercise or return, lies with you.
The company will process the return shipment after it has received the returned product (whether or not in good time) and if all other requirements as referred above have been met.
Provided that the product for which you want to exchange the returned product is in stock, the company will ensure that this product is delivered in perfect unused condition, and if the desired product is not in stock, the company will notify you of this as soon as possible and will, in that case, refund to you the amount you paid for the product.
To edit or cancel your order, please contact our Customer Service at firstname.lastname@example.org within 12 hours from the placement of your order.
Note that no edit or cancellation requests can be approved if your order is already being prepared for shipment, even if sent within the 12-hour window.
Any made-to-order items will not be available for returns as they will be produced especially for you. Whether an item is made-to-order will be specified on our product page.
Products that are made-to-order cannot be cancelled once the order is submitted.
For items that you have pre-ordered
In case the item you have pre-ordered is not available upon request to the manufacturer you will be notified by us as soon as possible, and you will get fully refunded for the pre-ordered item within 14 working days. The same Return policy applies here.
This section sets out the rules that apply to your use of the Website (whether or not you use it to order products or just to browse). By using the Website, you agree to these rules. If you do not agree to these rules, you are not permitted to use the Website and you should leave it immediately.
Access to the Website
The Website is made available free of charge and you are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these T & Cs and that they comply with them.
Access to the Website is permitted on a temporary basis and it does not include any commercial use of the Website or its contents. You must not reproduce, copy and/or exploit the Website for any commercial purposes without our prior written consent.
We reserve the right to withdraw or amend the Website without notice and, from time to time, we may restrict access to all or parts of the Website. We will not be liable to you if, for any reason, the Website is unavailable at any time or for any period.
When you visit the Website and/or submit an order, you are communicating with us electronically and you agree that all agreements, notices, disclosures and other communications that we send to you electronically (whether on our behalf or on behalf of the Affiliates) satisfy any legal requirement that same communications be in writing.
You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way. You understand that you are responsible for all electronic communications and content sent from your computer to us and you must use the Website for lawful purposes only.
You must not use the Website for any of the following:
In any way that breaches any applicable local, national or international law or regulation. In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect. To send, use or reuse any material that is: illegal, offensive, abusive, indecent, defamatory, obscene or menacing, and/or in breach of copyright, trademark, confidence, privacy or any other right, and/or otherwise, injurious to third parties, and/or objectionable, and/or which consists of, or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”. To cause harm, annoyance, inconvenience or needless anxiety to any person. Breaching these provisions would constitute a criminal offence under the Computer Misuse Act 1990. We, in compliance with any enforceable law or public order, will report any such breach to the relevant law enforcement authorities and disclose your identity to them. If you breach any of the T & Cs and/or any Third Party Products and Services’ T & Cs, you will indemnify us in full against all costs, expenses, liabilities, damages and losses (excluding any indirect, incidental or consequential loss), including any interest, fines and legal or other professional fees and expenses awarded against or incurred or paid by us and/or any member of our group as a result of or in connection with your breach.
Third-Party Products and Services on the Website
The Website may contain services and/or products (including add-ons and applications) offered by third parties (the “Third Party Products and Services”). Your use of these Third-Party Products and Services may be subject to additional T & Cs, which we recommend you review before first using such Third-Party Products and Services, and please continue to review for any changes. We disclaim any responsibility or liability for or in connection with your use of any Third-Party Products and Services. We reserve the right to suspend, withdraw, terminate and/or amend your access to the Websites and/or Services, including but not limited to Third Party Products and Services, in the event that you breach any Third-Party Products and Services’ T & Cs. The use of Third-Party Products and Services is entirely at your own risk. We give no guarantee that any of or all features of the Websites, Services or Third-Party Products and Services will work on any particular device.
We are happy for you to link to the Website but you must do so in a way that is fair and legal and does not damage our reputation or take advantage of it (such as by using a link to suggest any form of association or endorsement by us). We reserve the right to withdraw linking permission at any time and, if we instruct you to remove a link to the Website, you must do so without delay.
Where the Website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources and such links should not be interpreted as an endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Our liability in relation to the Website
We may update or change the Website or its contents at any time, but we are under no obligation to do so. Please note that this means any of the content on the Website may be out-of-date at any given time. The content on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. We make no representations, warranties or guarantees, whether expressed or implied, that the Website, or any content in it, is accurate, complete, up-to-date or will be free from errors or omissions. To the fullest extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website, or any content on it, whether expressed or implied. We will not be liable to you or any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with: use of, or inability to use, the Website; or use of or reliance on any content displayed on the Website. Please note that we only provide the Website for domestic and private use and, as such, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any content on it, or on any website linked to it. We do not in any way exclude or limit our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- any other liability which cannot be limited by law.
Different limitations and exclusions of liability will apply to liability arising as a result of our supply of the Services to you and the Affiliates’ supply of the products to you.
You also hereby do and shall grant each user of the Services a non-exclusive license to access your User Submissions through the Services, and to use, modify, reproduce, distribute, prepare derivative works of, display, and perform such User Submissions as permitted through the functionality of the Services and under these T & Cs. Furthermore, you understand that we retain the right to reformat, modify, create derivative works of, excerpt, and translate any User Submissions submitted by you. For clarity, the foregoing license grant to us does not affect your ownership of, or right to grant additional non-exclusive licensees to the material in your User Submissions, unless otherwise agreed in writing. You understand that all information publicly posted or privately transmitted through the Services is the sole responsibility of the person from which such content originated and that we will not be liable for any errors or omissions in any content. You understand that we cannot guarantee the identity of any other users with whom you may interact in the course of using the Services. Additionally, we cannot guarantee the authenticity of any data, which users may provide about themselves. You acknowledge that all Content and User Submissions accessed by you using the Services is at your own risk and you will be solely responsible for any damage or loss to any party resulting therefrom.
Under no circumstances will we be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred in connection with use of or exposure to any Content posted, emailed, accessed, transmitted or otherwise made available via the Services. You are solely responsible for taking all precautions necessary and/or reasonable to protect yourself, your computer systems and other property from viruses, worms, Trojan horses, and other harmful content and code. You acknowledge that we do not endorse or guarantee any user blogs, video, or other User Submissions and you may not state or imply any such endorsement or guarantee. We shall have no obligation to monitor any User Submissions, however, we and our agents reserve the right to monitor User Submissions from time to time and may remove or block any User Submissions on, or accessible through the Services, including disabling access to User Submissions that you have downloaded through the Services.
While we shall have no obligation and assume no responsibility for monitoring the Services for inappropriate Content or conduct of its users, we reserve the right to monitor, block or remove Content for any or no reason without notice to you, including Content that in our sole judgment and discretion, violates the T & Cs, or which may be offensive, illegal or violate the rights of any person or entity, or harm or threaten the safety of any person or entity. If at any time we choose, in its sole discretion, to monitor the Services, we nonetheless assume no responsibility for the Content, no obligation to modify or remove any inappropriate Content and no responsibility for the conduct of the user submitting any such Content. You are solely responsible for the Content that you post on or through the Services, any material or information that you transmit to other users and for any interactions with other users.
We reserve the right to take appropriate legal action, including, without limitation, referral to law enforcement, for any use that we deem in our sole discretion to be any illegal or unauthorized use of the Services. We will cooperate fully with any law enforcement officials and/or agencies in the investigation of any person(s) who violate the T & Cs.
Intellectual property, software and content
We are the owner or the licensee of all intellectual property rights in the Website and its content (such as text, graphics, illustrations, photographs, logos, button icons, images, audio clips, video clips, digital downloads, data compilations and software including the presentation and compilation of the same) (referred to as “Content” and includes User Submission as described below). The rights in the Website and the Content are protected by international copyright laws as well as by any relevant national law concerning copyright, authors’ rights and database right laws. All such rights are reserved.
You must not systematically extract and/or re-utilise parts of the Website or the Content. In particular, you must not use any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of the Website. You must not create and/or publish your own database that features substantial parts of the Website (e.g. our prices and product listings) without our prior written consent.
Except where expressly stated to the contrary, all persons (including their names and images), third party trademarks and images of third-party products, services and/or locations featured on the Website are in no way associated, linked or affiliated with us. Any trademarks/names featured on the Website are owned by the respective trademark owners.
Other important information
Severability – Each of the sections and paragraphs of these T & Cs operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining sections and paragraphs will remain in full force and effect.
Waiver – If you breach these T & Cs and we take no action, or if we delay in taking action, that does not mean that we have waived our rights and we will still be entitled to use our rights and remedies. If we do waive a breach by you, we will only do so in writing (signed by one of our Directors), and that will not mean that we will automatically waive any later breach by you.
Entire agreement – These T & Cs constitute the entire agreement between you and us and they supersede any and all earlier agreements between you and us.
Events outside of our control – We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations to you if such failure or delay is caused by an event outside of our control.
An event outside of our control means any act or event beyond our reasonable control such as act(s) of God, pandemic, wars, terrorist attacks, embargos, riots, strikes, lock-outs, trade disputes, fires, floods, earthquakes or other natural disasters, break-down, inclement weather, interruption of transport, Government action or failure of public or private telecommunications or transport networks.
If such an event takes place and it affects the performance of our obligations to you, we will contact you as soon as reasonably possible to notify you; and our obligations to you will be suspended for the duration of the event. Where the event affects the delivery of products to you, we will contact you to arrange a new delivery date after the event is over.
We operate a complaint handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments. Please see our Contact Us page for details of how to get in touch with us or write to email@example.com.
Governing Law and Jurisdiction
Anything related to your order, use of the Websites or these T & Cs are governed by English law. The courts of England shall have the exclusive jurisdiction over any dispute or claim relating to these T & Cs.