Any made-to-order items will not be available for returns as they will be produced especially for you. Whether an item is made-to-order will be specified on our product page. For further information on cancelling your order under the CCRs, please see below.
The “contract” for the purchase of the products is between you and our company.
Cancelling under the Consumer Contracts Regulations TBC returns policy and refunds:
Depending on where you live, you have a legal right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“CCRs”) or equivalent consumer legislation in the UK and EU. This means that, during a certain cancellation period, if you change your mind or for any other reason you decide you do not want to keep the purchased products, you can notify us of your decision to cancel the order. You have 14 days to return products you have purchased.
Once the products are returned you will receive a full refund, excluding the original delivery costs; also, you may be liable to arrange and cover the full cost of returning the order to us. You may cancel the contract according to our policies. Products that are made-to-order cannot be cancelled once the order is submitted.
To cancel a contract, you must clearly inform us via email providing your name, address and order reference. The company’s email address will be available on the our product page in the ‘Shipping & Returns’ section of the page.
If you cancel an order (or part of an order) during the cooling off period, you must return the product(s) within 14 days after the day on which you notify us of the cancellation and ensure the item(s) comply with the conditions of our Returns Policy.
If you cancel the contract within the 14 day cooling-off period, we will process the refund due to you as soon as possible, ensuring that the item/s will be received in perfect unused condition. In any case your refund will be completed within 14 days after the day on which we received your return.
For items that you have pre-order:
In case the item you have pre-order is not available upon request to the manufacturer you will be notified by us as soon as possible and you will get fully refunded for the pre-ordered item within 14 working days. Same Return policy applies here.